What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Tell a Friend Form

    Asked by 212003975 on July 14, 2012 at 05:18 PM

    My Tell a Friend form is not sending an email to the FRIEND, no errors are shown, but the friend does not receive the email.

    The sender receives an auto responder email the Friend does not receive an email at all.

    What is wrong with this form?

    Thanks

    Mel

    Page URL:
    http://dev.lakewoodnewlifechurch.org/index.php/resources/get-involved/<br/>invite-a-friend

    tell a friend form Auto Responder Email email sender
  • Profile Image

    Answered by gori-mathew on July 14, 2012 at 05:39 PM

    Hi Mel;

    We apologize for what this issue has caused you. Have they checked on spam account? If yes, please can try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com in the notification email setup and then do a test?

    You can also add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    If this still doesn't work, please do let us know.

  • Profile Image
    JotForm Support

    Answered by abajan on July 15, 2012 at 01:27 AM

    Hi Mel

    Just to add to what my colleague has stated, in order for the referrer (the person who would have submitted the form) to also receive an autoresponse, an extra autoresponder would need to be created and its Recipient E-mail set to "Your email". Use the same settings recommended by gori-mathew.


    Wayne

  • Profile Image

    Answered by Francjoloansunderwritingcom on January 29, 2015 at 05:49 PM

    I

    have tried your suggestions above but still the person who is supposed to be told something is not receiving the notification email! Here is the scenario.  "C" is the Jotform client/user, "A" is the one telling "B" about "C" . "A" fills the form and enters both A's and B's emails. "A" receives a notification on the screen, "C" receives a notification via email but "B" does not receive a notification! I have checked B's junk mail and there nothing there.

    Franc

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 29, 2015 at 10:54 PM

    Hello Franc, since this a very old thread, I've moved it to a new thread for you you should get a response on that one.