What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Are JotForm customers notified when outages occur?

    Asked by DAVISMVC on May 08, 2017 at 04:27 PM

    Are we notified of Jotform unresponsiveness to collect and submit data per form conditions, thanks.

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    JotForm Support

    Answered by AIDAN on May 08, 2017 at 06:07 PM

    I apologize for not understanding your question. Could you please provide us with more insight on what you mean by "unresponsiveness to collect and submit data per form conditions" in order to assist you better? Thank you in advance.

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    Answered by DAVISMVC on May 09, 2017 at 01:43 PM
    Sorry about that!
    How does Jotform notify customers if they outages? This is very important considering we would be unable to make submissions thus effecting our business operations, thanks.
    Thanks,
    Kendall Degraphenreed
    Event Coordinator, Managed Care
    Davis Vision
    175 East Houston Street | San Antonio, TX 78205
    Mobile: 210-842-7620
    kdegraphenreed@davisvision.com | www.davisvision.com
    ...
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    JotForm Support

    Answered by AIDAN on May 09, 2017 at 02:54 PM

    No problem at all!

    Please note that we strive to achieve permanent uptime, and if we have any kinds of issues, our relevant teams take care of them swiftly, to ensure the best experience for our clients.

    We are a business and as a result we perfectly understand your wish to prevent anything that may affect your business operations.

    I hope this helps. If you need further assistance please let us know. Thank you.