What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Printform not working

    Asked by printform on May 08, 2017 at 09:10 PM


    We have a pop up on the home page of our website https://www.printformtech.com/, which leads to the "get a Quote" form. This form was working fine until May 4. However, when I clicked on "Get a Quote Now" today, it directly shows the "Thankyou" page. 

    On May 4, I tried to clone another form and was just testing the new form to see if it can be used on another page. After checking it, I deleted the new form (not the old one). I didn't make any changes in the old form which is supposed to open after clicking "Get a Quote now" on the home page pop up. 

    Can you please check and correct this at the earliest. Also let me know why this happened. 



  • Profile Image

    Answered by RyanC on May 08, 2017 at 09:32 PM

    Please Update the link of the "get a Quote" to direct external link. As show below

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 09, 2017 at 12:00 AM

    Hello printform,

    I did check your form's "Revision History" of the popup form and do not see any significant changes. Did you make any changes in thank you page URL?

    Do you mean to say that when someone clicks on "Get a Quote" button in popup window, another form should be displayed in the same lightbox / popup window? I would suggest you to please edit your form and set the thank you message to desired webpage URL. Please check the screenshot below:


    Thank you!