What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I permanently delete submissions?

    Asked by Planetaquagroup on May 08, 2017 at 11:30 PM

    I have recently created an account and have built some forms.  In order to test the forms I created some test forms which I have deleted from the submissions in each form so they all show zero submissions.  However, my account shows I have 13 of my 10000 submissions used under the icon in the upper right corner.  Do the 13 test submissions which I have deleted and no longer need still count towards my allotted 10000 per year paid for??

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    JotForm Support

    Answered by seth on May 09, 2017 at 01:57 AM

    Hello,

    The value belongs to the monthly usage data, hence it is count towards your allotted 10.000 submissions limit. However, this limit is your monthly limit, and it resets every first day of every month. 

    Please have a look at our pricing page for more information about your account limits:

    https://www.jotform.com/pricing

    I have recalculated your submissions and now your submission count shows zero.

    Are there any other questions or concerns that you have? Please don't hesitate to contact us for your queries. 

    Regards.