My total submissions count is not accurate

  • Profile Image
    busublimation
    Asked on May 09, 2017 at 04:42 AM

    hallo

    just upgraged to bronze.

    why have my submissions not gone down to Zero.its at 98 which i used before to build the forms and test?

    thank you

  • Profile Image
    AIDAN
    Answered on May 09, 2017 at 05:18 AM

    I have recalculated your total submissions. They should show the proper number now.

    If you need further assistance please let us know. We will be happy to help. Thank you.

  • Profile Image
    busublimation
    Answered on May 09, 2017 at 05:59 AM

    Thank you

  • Profile Image
    busublimation
    Answered on May 09, 2017 at 08:34 AM

    Hallo

    what about my form views. Should not everything get set back once we start paying?

    thank you

    uwe

  • Profile Image
    amy
    Answered on May 09, 2017 at 09:36 AM

    Hi Uwe,

    I have recalculated all of your account usages. Sometimes the system delays calculating the account usages due to the cache. 

    We are sorry for the inconvenience you have. Your account usage data are original from now on.

    If your problem persists, please contact us again. 

    Thanks.

    Kindest Regards.

  • Profile Image
    busublimation
    Answered on May 09, 2017 at 11:06 AM

    Hallo

    462 form views today seems a real lot  since i signed up this morning mayb 50 i would say.

    please check

    thank you

    regards

    uwe

  • Profile Image
    AIDAN
    Answered on May 09, 2017 at 12:15 PM

    We will be addressing your request in this new thread: https://www.jotform.com/answers/1139966

    Thank you.