What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sub-account user is unable to see submissions

    Asked by lordlucan101 on May 09, 2017 at 05:10 AM

    Had this problem before so cancelled account.

    With Jot Form 4 thought this would have been fixed.

    Sandy NOT!

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    JotForm Support

    Answered by AIDAN on May 09, 2017 at 05:24 AM

    Could you please provide us with the sub-account user name or email, and the form(s) they have issues with, so we can inspect and assist you better? Thank you in advance.

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    Answered by lordlucan101 on May 09, 2017 at 06:20 AM

    It's ALL the forms

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    JotForm Support

    Answered by Rose on May 09, 2017 at 06:52 AM

    Thank you for reporting us this issue. I checked both sub-accounts and only one of them is not able to see submissions due to enabled data center. 

    User account associated with mrbarr@towercollege.com, is able to see submissions as you can see here. Since this sub-user data section is stored in Us datacenter.

    User account associated with msmcnamara@towercollege.com, is not able to see submissions due the fact that he enabled EU datacenter.

    Please inform your user to disable EU datacenter. Since, parent user and sub-users should store data in the same datacenter. 

    I hope, this helps you. If you have more questions, please let us know. We would be pleased to help you for any issue.

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    Answered by lordlucan101 on May 10, 2017 at 03:00 PM

    Faith restored!

    Many thanks, Rose, for sorting this out.

    Best,

    Marcus