Sub-account user is unable to see submissions

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    lordlucan101
    Asked on May 09, 2017 at 05:10 AM

    Had this problem before so cancelled account.

    With Jot Form 4 thought this would have been fixed.

    Sandy NOT!

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    AIDAN
    Answered on May 09, 2017 at 05:24 AM

    Could you please provide us with the sub-account user name or email, and the form(s) they have issues with, so we can inspect and assist you better? Thank you in advance.

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    lordlucan101
    Answered on May 09, 2017 at 06:20 AM

    It's ALL the forms

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    Rose
    Answered on May 09, 2017 at 06:52 AM

    Thank you for reporting us this issue. I checked both sub-accounts and only one of them is not able to see submissions due to enabled data center. 

    User account associated with mrbarr@towercollege.com, is able to see submissions as you can see here. Since this sub-user data section is stored in Us datacenter.

    User account associated with msmcnamara@towercollege.com, is not able to see submissions due the fact that he enabled EU datacenter.

    Please inform your user to disable EU datacenter. Since, parent user and sub-users should store data in the same datacenter. 

    I hope, this helps you. If you have more questions, please let us know. We would be pleased to help you for any issue.

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    lordlucan101
    Answered on May 10, 2017 at 03:00 PM

    Faith restored!

    Many thanks, Rose, for sorting this out.

    Best,

    Marcus