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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I shared my key with a colleague and she saved the key but she is unable to view submissions

    Asked by ESpicerdta on May 09, 2017 at 10:40 AM
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 09, 2017 at 11:50 AM

    Please ask your colleague to try again using a different browser. You can also try your own key in another browser to make sure you are sharing the correct one.

    Let us know if you need more help.

  • Profile Image

    Answered by ESpicerdta on May 09, 2017 at 12:43 PM
    So, my key only works if I am in internet explorer. So I guess I should
    use that with hers?
    Warmest Regards,
    Elizabeth Spicer
    General Manager
    Developmental Therapy Associates, Inc
    Durham Clinic
    3514 University Drive, Office #8
    Durham, NC 27707
    919-493-7002 <(919)%20493-7002>
    Cary Clinic
    875 Walnut Street
    Suite 100
    Cary, NC 27511
    919-465-3966
    www.developmentaltherapy.com
    Confidentiality Notice: This e-mail message, including any attachments, is
    for the sole use of the intended recipient(s) and may contain confidential
    and privileged information. Any unauthorized review, use, disclosure or
    distribution is prohibited. If you are not the intended recipient, please
    contact the sender by reply e-mail and destroy all copies of the original
    message
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 09, 2017 at 01:49 PM

    That's odd, it should work in any browser. Please ask your colleague to tried the same key in IE.

  • Profile Image

    Answered by ESpicerdta on May 09, 2017 at 02:43 PM
    OK! I can't open submissions in chrome either. I can only open my key in
    IE. Do you have a suggestion on how to open in chrome?
    Warmest Regards,
    Elizabeth Spicer
    General Manager
    Developmental Therapy Associates, Inc
    Durham Clinic
    3514 University Drive, Office #8
    Durham, NC 27707
    919-493-7002 <(919)%20493-7002>
    Cary Clinic
    875 Walnut Street
    Suite 100
    Cary, NC 27511
    919-465-3966
    www.developmentaltherapy.com
    Confidentiality Notice: This e-mail message, including any attachments, is
    for the sole use of the intended recipient(s) and may contain confidential
    and privileged information. Any unauthorized review, use, disclosure or
    distribution is prohibited. If you are not the intended recipient, please
    contact the sender by reply e-mail and destroy all copies of the original
    message
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on May 09, 2017 at 04:57 PM

    Is there any visible error when using it in Chrome? Can you please take a screenshot image of the issue and share it to us. We need to have a visual of the issue so that we can better understand it.

    Currently, I could not replicate the problem of using the private key to open encrypted form.

    The steps below is how to upload the private key to view submission data that uses encryption.

    How do we decrypt the text in the submissions panel to see it?

    If your forms are encrypted you will be asked to upload your private key



    As soon as you do so, It will show the success message



    Once you click on the x at the top right it will decrypt the text and show it up for you.

    ---

     

  • Profile Image

    Answered by ESpicerdta on May 10, 2017 at 01:43 PM
    Hello!
    So, these boxes come up, we locate the key through the browse option and
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 10, 2017 at 03:03 PM

    Did the key decrypt the data?