Submit buttons missing on some browser

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    weshayd
    Asked on May 10, 2017 at 06:34 AM

    I've got a couple of forms that the submit & print buttons are missing off the bottom in some browsers and not others. Any one had this issue before ?

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    Rose
    Answered on May 10, 2017 at 07:48 AM

    Thank you reporting us. 

    I checked your website where your form has been embedded, with 3 different browsers. I was able to see the submit button at each of them. 

    The browser I used are Safari,Chrome and Firefox. Could you please give us some more specific details about browsers? If you can also provide some screenshot, it would be great,too. 

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    weshayd
    Answered on May 11, 2017 at 07:41 AM

    The reports I'm getting back are from the general public so information is a bit light on. So far I've had the issue reported from the following:

    laptop with Google Chrome - version unknown

    Laptop with Edge

    Iphone 6 - Safari

    Ipad - Safari

    Google pixel phone

    In my testing before publishing the form and since these issues were reported to me I have successfully used each one of these browsers and devices (except the google phone). 

    Any Ideas ? 

    The only way i was able to reproduce this issue was by using a very old version of internet explorer 

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    amy
    Answered on May 11, 2017 at 08:53 AM

    Hi,

    I checked your form on different browsers and I can replicate your issue. I think this is due to the embed method of you have chosen. For example, when I want to check your form on your site, I can replicate the issue. However, when I check it on the direct Jotform link, I cannot replicate it: http://www.jotform.com/71131764359963

    Would you please delete your current embed code and try to embed the following one:

    <iframe id="JotFormIFrame-71131764359963" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/71131764359963" frameborder="0" style="width:100%; height:2024px; border:none;" scrolling="no"> </iframe>

    If it doesn't help, you can change the value of the height with the new value that the best suits to your site.

    Please let us know if it does not work either.

    Thank you.