- weshaydAsked on May 10, 2017 at 06:34 AM
I've got a couple of forms that the submit & print buttons are missing off the bottom in some browsers and not others. Any one had this issue before ?
- JotForm SupportRoseAnswered on May 10, 2017 at 07:48 AM
Thank you reporting us.
I checked your website where your form has been embedded, with 3 different browsers. I was able to see the submit button at each of them.
The browser I used are Safari,Chrome and Firefox. Could you please give us some more specific details about browsers? If you can also provide some screenshot, it would be great,too.
- weshaydAnswered on May 11, 2017 at 07:41 AM
The reports I'm getting back are from the general public so information is a bit light on. So far I've had the issue reported from the following:
laptop with Google Chrome - version unknown
Laptop with Edge
Iphone 6 - Safari
Ipad - Safari
Google pixel phone
In my testing before publishing the form and since these issues were reported to me I have successfully used each one of these browsers and devices (except the google phone).
Any Ideas ?
The only way i was able to reproduce this issue was by using a very old version of internet explorer
- JotForm SupportamyAnswered on May 11, 2017 at 08:53 AM
I checked your form on different browsers and I can replicate your issue. I think this is due to the embed method of you have chosen. For example, when I want to check your form on your site, I can replicate the issue. However, when I check it on the direct Jotform link, I cannot replicate it: http://www.jotform.com/71131764359963
Would you please delete your current embed code and try to embed the following one:
<iframe id="JotFormIFrame-71131764359963" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/71131764359963" frameborder="0" style="width:100%; height:2024px; border:none;" scrolling="no"> </iframe>
If it doesn't help, you can change the value of the height with the new value that the best suits to your site.
Please let us know if it does not work either.