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weshaydAsked on May 10, 2017 at 6:34 AM
I've got a couple of forms that the submit & print buttons are missing off the bottom in some browsers and not others. Any one had this issue before ?
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RoseReplied on May 10, 2017 at 7:48 AM
Thank you reporting us.
I checked your website where your form has been embedded, with 3 different browsers. I was able to see the submit button at each of them.
The browser I used are Safari,Chrome and Firefox. Could you please give us some more specific details about browsers? If you can also provide some screenshot, it would be great,too.
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weshaydReplied on May 11, 2017 at 7:41 AM
The reports I'm getting back are from the general public so information is a bit light on. So far I've had the issue reported from the following:
laptop with Google Chrome - version unknown
Laptop with Edge
Iphone 6 - Safari
Ipad - Safari
Google pixel phone
In my testing before publishing the form and since these issues were reported to me I have successfully used each one of these browsers and devices (except the google phone).
Any Ideas ?
The only way i was able to reproduce this issue was by using a very old version of internet explorer
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amyReplied on May 11, 2017 at 8:53 AM
Hi,
I checked your form on different browsers and I can replicate your issue. I think this is due to the embed method of you have chosen. For example, when I want to check your form on your site, I can replicate the issue. However, when I check it on the direct Jotform link, I cannot replicate it: http://www.jotform.com/71131764359963
Would you please delete your current embed code and try to embed the following one:
<iframe id="JotFormIFrame-71131764359963" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/71131764359963" frameborder="0" style="width:100%; height:2024px; border:none;" scrolling="no"> </iframe>
If it doesn't help, you can change the value of the height with the new value that the best suits to your site.
Please let us know if it does not work either.
Thank you.