The Google Spreadsheet integration stopped working

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    elenad
    Asked on May 10, 2017 at 11:56 AM

    Please help me with the Google Sheets integration.

    It stopped working a while back.

    After I red some support forum articles, I disconnected and then reconnected it.

    All existing submissions made their way into the new Google Sheet, but the new submissions still don't get in.

  • Profile Image
    John_Benson
    Answered on May 10, 2017 at 02:09 PM

    Hi, 

    May we know what form are you referring? Upon checking, you don't have a form so i'm guessing you're a sub-user. Please provide the form ID so we can investigate it further. Also, I create a form and test the Google Spreadsheet integration, it is working properly on my end.

    We'll wait for your response. Thank you.

     

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    Related guide: 
    How-to-Integrate-Form-with-Google-Spreadsheet

  • Profile Image
    elenad
    Answered on May 10, 2017 at 03:43 PM
    Hi John,
    First of all, thank you for your response.
    I'm working for PositiveSpiralerAS.
    The form in question is this: https://form.jotformeu.com/53034490167352
    attached you'll see the test submission I did (screen-1) and the fact that it didn't appear on the corresponding Google sheet (screen-2).
    Looking forward to your help.
    Elena
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  • Profile Image
    AIDAN
    Answered on May 10, 2017 at 05:46 PM

    I have sent a request to push all your submissions into your Google Spreadsheet. Could you please check again and get back to us if the problem persists? Thank you in advance.

  • Profile Image
    elenad
    Answered on May 15, 2017 at 09:43 AM
    Seems to be working.
    Will keep you informed if problems arise.
    Thank you.
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