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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The Google Spreadsheet integration stopped working

    Asked by elenad on May 10, 2017 at 11:56 AM

    Please help me with the Google Sheets integration.

    It stopped working a while back.

    After I red some support forum articles, I disconnected and then reconnected it.

    All existing submissions made their way into the new Google Sheet, but the new submissions still don't get in.

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    JotForm Support

    Answered by John_Benson on May 10, 2017 at 02:09 PM

    Hi, 

    May we know what form are you referring? Upon checking, you don't have a form so i'm guessing you're a sub-user. Please provide the form ID so we can investigate it further. Also, I create a form and test the Google Spreadsheet integration, it is working properly on my end.

    We'll wait for your response. Thank you.

     

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    Related guide: 
    How-to-Integrate-Form-with-Google-Spreadsheet

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    Answered by elenad on May 10, 2017 at 03:43 PM
    Hi John,
    First of all, thank you for your response.
    I'm working for PositiveSpiralerAS.
    The form in question is this: https://form.jotformeu.com/53034490167352
    attached you'll see the test submission I did (screen-1) and the fact that it didn't appear on the corresponding Google sheet (screen-2).
    Looking forward to your help.
    Elena
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    JotForm Support

    Answered by AIDAN on May 10, 2017 at 05:46 PM

    I have sent a request to push all your submissions into your Google Spreadsheet. Could you please check again and get back to us if the problem persists? Thank you in advance.

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    Answered by elenad on May 15, 2017 at 09:43 AM
    Seems to be working.
    Will keep you informed if problems arise.
    Thank you.
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