- elenadAsked on May 10, 2017 at 11:56 AM
Please help me with the Google Sheets integration.
It stopped working a while back.
After I red some support forum articles, I disconnected and then reconnected it.
All existing submissions made their way into the new Google Sheet, but the new submissions still don't get in.
- JotForm SupportJohn_BensonAnswered on May 10, 2017 at 02:09 PM
May we know what form are you referring? Upon checking, you don't have a form so i'm guessing you're a sub-user. Please provide the form ID so we can investigate it further. Also, I create a form and test the Google Spreadsheet integration, it is working properly on my end.
We'll wait for your response. Thank you.
- elenadAnswered on May 10, 2017 at 03:43 PMHi John,
First of all, thank you for your response.
I'm working for PositiveSpiralerAS.
The form in question is this: https://form.jotformeu.com/53034490167352
attached you'll see the test submission I did (screen-1) and the fact that it didn't appear on the corresponding Google sheet (screen-2).
Looking forward to your help.
- AIDANAnswered on May 10, 2017 at 05:46 PM
I have sent a request to push all your submissions into your Google Spreadsheet. Could you please check again and get back to us if the problem persists? Thank you in advance.
- elenadAnswered on May 15, 2017 at 09:43 AMSeems to be working.
Will keep you informed if problems arise.