Перестали приходить уведомления на телефон

  • Profile Image
    zxc123
    Asked on May 10, 2017 at 03:55 PM

    Перестали приходить уведомления на телефон о заказе, где это можно настроить ?

  • Profile Image
    Nik_C
    Answered on May 10, 2017 at 06:07 PM

    Are you referring to email notifications or our JotForm phone application?

    I checked your emails in our logs and emails were sent. If this issue is happening on the phone (in the application) please let us know which type of the phone you have, is it iOS or Android. I tested on the Android application and it worked fine, submission arrived immediately.

    We'll wait for your response.

    Thank you!

  • Profile Image
    zxc123
    Answered on May 11, 2017 at 03:43 AM
    Я br/>очу перенести уведомление на другой номер телефона, как и где мне это
    сделать в настройкаbr/>?
    Спасибо
    2017-05-11 1:07 GMT+03:00 JotForm :
    ...
  • Profile Image
    Chriistian
    Answered on May 11, 2017 at 04:06 AM

    I'm not sure if I understand you what you mean by transfer notification to another phone number. Are your referring to the JotForm App on iTunes? https://itunes.apple.com/ph/app/jotform/id342896040?mt=8 

    If you aren't getting notifications using this app, can you please try to remove it first and re-install it on your form and see if this helps to fix the issue?

    However, if you mean something else, please give us more details and do get back to us.
    Regards.

  • Profile Image
    zxc123
    Answered on May 11, 2017 at 05:43 AM
    Спасибо, сообщения приbr/>одят на мою почту. На телефоне я установила
    приложение Jotform и туда тоже приbr/>одят заказы, но на самой иконке
    приложения на панели телефона не отображается, что есть новое вbr/>одящее
    непрочитанное сообщение, приbr/>одится заbr/>одить в само приложение и проверять!
    Что сделать?
    2017-05-11 11:06 GMT+03:00 JotForm :
    ...
  • Profile Image
    Nik_C
    Answered on May 11, 2017 at 06:09 AM

    I'm still not sure what exactly is the issue. Are you referring to the notification when the new submission arrives?

    When the form is submitted, you will receive a notification on your phone like this:

      

    And this is how it's shown in the application:

    I'm not sure what is wrong on your phone? 

    Could you please provide more information?

    We'll wait for your response.

    Thank you!

  • Profile Image
    zxc123
    Answered on May 11, 2017 at 06:43 AM
    вы правильно меня поняли, но у меня телефон айфон и такого значка нет
    2017-05-11 13:09 GMT+03:00 JotForm :
    ...
  • Profile Image
    zxc123
    Answered on May 11, 2017 at 06:44 AM
    в меня два телефона, на самсунг приbr/>одит, а на айфон нет, можно. чтобы на
    два приbr/>одило. если нет, то как изменить в настройкаbr/>, чтобы приbr/>одило
    уведомление на другой телефон?
    2017-05-11 13:26 GMT+03:00 Mueslimix _ :
    ...
  • Profile Image
    Rose
    Answered on May 11, 2017 at 07:49 AM

    As I understood from your posts, the submission icon on your phone when a submission comes, does not appear. However, you do not have such problem on your Samsung device, right?

    I tested it on our end with Iphone 7. I was not able to reproduce the same issue on my end. When a submisison arrives for my form, the notification icon appears on the application icon on my end.

    When I click it, I was also able to open it inside the application. 

    Could you please update the application or remove and reload again? Please provide us the model you are using with some more additional information if update process does not work.

  • Profile Image
    zxc123
    Answered on May 11, 2017 at 08:43 AM
    Когда submisison прибывает для моей формы, на иконке приложения на моем
    телефоне айфон 6 плюс не появляется значок уведомления!!! Я уже удалила
    программу и заново загрузила, но без изменений!
    2017-05-11 14:49 GMT+03:00 JotForm :
    ...
  • Profile Image
    zxc123
    Answered on May 11, 2017 at 08:43 AM
    2017-05-11 15:08 GMT+03:00 Mueslimix _ :
    ...
  • Profile Image
    Rose
    Answered on May 11, 2017 at 09:17 AM

    I tested it with the same device you used and I still could not reproduced it on my side. I submitted one of my form and I was able to see notification as red number on the application icon. 

    Could you please be sure that you are enabled notification setting on your device for JotForm application?

    You can enable your notification setting by following path to Settings > Notifications and select JotForm application. You can also select the notification alert style from one of the followings. 

    Banners: Banner alerts appear at the top of the screen and go away automatically. To reply, swipe down on the banner or swipe up to dismiss it.  If you have an iPhone 6s or later, you can respond to a banner alert with 3D Touch. Just press deeply on a banner alert to respond.

    Alerts: With Alerts, you need to act before you can move on. Depending on the app, you can dismiss the alert or reply to it.

    Badges: A Badge is the red number that appears on an app icon and shows you how many notifications you have for that app.

    Sounds: Have an app play a sound to alert you when you receive a notification.

    I hope, this solves your issue. If not, please let us know. 

  • Profile Image
    zxc123
    Answered on May 11, 2017 at 03:43 PM
    Проверила настройки уведомления, все настроено правильно! У другиbr/> программ
    все также настроено так же и жетоны на значке появляются.Проверила еще
    раз, жетоны не появляются, не пойму в чем дело?
    2017-05-11 16:17 GMT+03:00 JotForm :
    ...
  • Profile Image
    Kiran
    Answered on May 11, 2017 at 04:12 PM

    Could you let us know which version of iOS you are using on the phone? Also, let us know if the issue is occurring after doing some upgrade to your phone or JotForm app? 

    Also, please try turning off the sound for the JotForm app from the device notification center to see if that works.

    Thanks!

  • Profile Image
    zxc123
    Answered on May 12, 2017 at 01:43 AM
    прошивка модема 5.51.00
    2017-05-11 23:12 GMT+03:00 JotForm :
    ...
  • Profile Image
    zxc123
    Answered on May 12, 2017 at 01:43 AM
    зачем отключать звук, если он и так не работает?
    2017-05-12 8:04 GMT+03:00 Mueslimix _ :
    ...
  • Profile Image
    Chriistian
    Answered on May 12, 2017 at 03:11 AM

    Can you please confirm that you are experiencing this issue on your iPhone6 with Firmware of the modem 5.51.00? I'm not able to test this on my end to see if the notification icon is working.

    Does the issue occur when the JotForm app or your Phone made some updates? Have you tried to uninstall it first and re-download and re-install it again?

    If the issue still persists, please let us know.
    Regards.

  • Profile Image
    zxc123
    Answered on May 12, 2017 at 03:43 AM
    Я поняла, что Вы не можете решить эту проблему. Я удаляла и повторно
    загружала - все без результата! Что ж, придется работать без уведомлений.
    Другиbr/> вариантов нет! Спасибо за помощь
    2017-05-12 10:11 GMT+03:00 JotForm :
    ...
  • Profile Image
    seth
    Answered on May 12, 2017 at 04:12 AM

    Hello,

    We are sorry that we couldn't provide help for you. Can you please try to replicate the issue on another phone? Can you please turn back to us with the results if you can try it on another phone?

    Thank you very much.

  • Profile Image
    zxc123
    Answered on May 12, 2017 at 06:43 AM
    пт, 12 мая 2017 г. в 13:09, Mueslimix _ :
    ...
  • Profile Image
    seth
    Answered on May 12, 2017 at 06:54 AM

    Hello, your last message didn't reach us. Can you please use this link to communicate with us:

     https://www.jotform.com/answers/1141407

    We are awaiting your response.

    Thank you.