What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Authorize.Net PCI error during transaction

    Asked by lhiforms on May 10, 2017 at 10:47 PM

    I have the same problem on my form when going to checkout: https://form.jotform.co/71076881251861


    In the suggested fix, what does "Refer to the Product Type" mean? That is not something that can be changed. My Product Type is "Card Not Present"

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    JotForm Support

    Answered by jonathan on May 10, 2017 at 10:59 PM

    Please refer to the Authorize.Net support guide: 



    Log in to your account at https://account.authorize.net. Click Account from the main toolbar. Click Merchant Profile.


    Look for Product Type your account was using under Business information. Change the Product Type to something else.