email is not reaching my email address

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    Asked on July 16, 2012 at 02:44 PM

    I have been using jotform for some time now and it has been working just fine, but for some reason now for about 5 days all of the Notification emails are not coming through to my email. I have tried forwarding the leads to the email address as well and it still will not come through. I have added to my safe sender list and turned off all my spam filters and I still cant get any emails from jotform. I really need the notifications to come through. The email address i am using is

     I am using Godaddy email


    Please call me asap and get this fixed


    Richard Paul


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    Answered on July 16, 2012 at 03:01 PM


    your email was in our bounce list and I've removed it.


    Result: is IN the bounce list

    Reason(s) : 5.1.2 - Bad destination host "DNS Hard Error looking up (M= X): all A records of the domain's MX records are invalid"

    Now you can receive email from JotForm again :)

    Hope this helps.
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    Answered on July 16, 2012 at 11:19 PM

    I'm having the same trouble, email notifications are not coming through to my email. I just added to my contacts but did not change anything, and messages are not coming to my spam folder either. I'm using the email, I'd appreciate if you could help me. Thanks in advance

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    Answered on July 16, 2012 at 11:43 PM

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    Answered on July 17, 2012 at 05:29 AM


    Can you please add JotMail's ip addresses to your mail provider's whitelist? I've just checked your email logs and JotForm has successfully sent your notifications to your email address.

    If this still doesn't work, please open a new thread and let us know the form ID or URL. So we can also test your form.