What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    email is not reaching my email address

    Asked by rpaul on July 16, 2012 at 02:44 PM

    I have been using jotform for some time now and it has been working just fine, but for some reason now for about 5 days all of the Notification emails are not coming through to my email. I have tried forwarding the leads to the email address as well and it still will not come through. I have added noreply@jotform.com to my safe sender list and turned off all my spam filters and I still cant get any emails from jotform. I really need the notifications to come through. The email address i am using is info@livehotleads.com

     I am using Godaddy email


    Please call me asap and get this fixed


    Richard Paul


    Page URL:

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    Answered by ItalyTech on July 16, 2012 at 03:01 PM


    your email was in our bounce list and I've removed it.


    Result: info@livehotleads.com is IN the bounce list

    Reason(s) : 5.1.2 - Bad destination host "DNS Hard Error looking up livehotleads.com (M= X): all A records of the domain's MX records are invalid"

    Now you can receive email from JotForm again :)

    Hope this helps.
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    Answered by gestiopolis on July 16, 2012 at 11:19 PM

    I'm having the same trouble, email notifications are not coming through to my email. I just added noreply@jotform.com to my contacts but did not change anything, and messages are not coming to my spam folder either. I'm using the email publicar@gestiopolis.com, I'd appreciate if you could help me. Thanks in advance

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    Answered by rpaul on July 16, 2012 at 11:43 PM

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    Answered by AtacanC on July 17, 2012 at 05:29 AM


    Can you please add JotMail's ip addresses to your mail provider's whitelist? I've just checked your email logs and JotForm has successfully sent your notifications to your email address.

    If this still doesn't work, please open a new thread and let us know the form ID or URL. So we can also test your form.