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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by helmchr on July 16, 2012 at 03:11 PM

    I was running out of space and you sent me an email. It did not explain which I should select. I paid $90 for a year. (I had been on a $9.95/month)

    Later on my form I could see this did not settle the issue so I upgraded to professional (I don't think this was an option in the first email) and sent another $45-- this time for a month of the professional.

    What happens to the original $90?


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    Answered by jeanettebmz on July 16, 2012 at 05:16 PM


    I have checked your records . You Yearly premium subscription was paid vía Paypal, so I have forwarded your inquiry to Paypal Refund queue, please expect the refund within 10 days.

    Best regards