Plan Downgrade

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    Asked on May 11, 2017 at 10:47 AM

    We downgraded from Bronze to Free today, but needed the $5/month storage. After we made the change, it is still not reflecting in the account. It still says we are on the bronze plan.

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    Answered on May 11, 2017 at 11:58 AM

    Your paid plan has been already switched to Storage plan, however, it appears that the charge did not go through, so the next attempt to charge your card will be done on 05-14-2017. Please go to this link to make sure your payment information is correct: 

    Let us know if you need more help.