What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why the sub account is over the limit?

    Asked by peherndon on May 11, 2017 at 01:52 PM

    We have been having this issue for over a month with a USER in our company account. It shows that her account is FREE and IT IS NOT!! NOW ... her form submissions have been STOPPED because this FREE account only allows for 100 submissions per month. We have 10 users in our account and we all like the forms. HOWEVER, the customer service on this issue IS HORRIBLE!! 


    USERNAME: peherndon

    Name: Trish Herndon

    Email: trish.herndon@cydi.com

    Company Name: Conrad Yelvington Distributors

    FREE ACCOUNT USER THAT IS EFFECTED:  terri.sannasardo@cydi.com

    IF this issue cannot be fixed IMMEDIATELY, please move the form entitled: "CREW MANAGEMENT FORM" to the main account so that form submissions can continue to be made. I CANNOT MOVE IT MYSELF BECAUSE JOTFORM DOES NOT ALLOW ME TO HAVE ACCESS TO IT!!! WE absolutely have enough room to allow submissions in our company account!!! see screenshot

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    JotForm Support

    Answered by Mike on May 11, 2017 at 03:12 PM

    Thank you for contacting us.

    The free status is normal, the sub user accounts do not have the same plan as the main account. To be able to use the main account limits, the forms should be created under the 'Shared with you' folder.

    We have temporarily re-activated the 'terrimsan' account. We can also help with the forms transfer to your main account, but we will need to receive a request placed from the 'terrimsan' account. Alternatively, you can ask the sub user to change the form ownership by herself (see the next animation).

    If you need any further assistance on this, please let us know. We will be happy to help.