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  • Profile Image

    Email format is coming in different than the previous submission of same form

    Asked by jackmcguff on May 11, 2017 at 06:39 PM

    For example: The portion of the form that contains the spreadsheet widget is all scrambled as well as the configurable list widget. The last submission came in much cleaner.

    Appreciate your time and help.

     

     

     

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 11, 2017 at 07:56 PM

    Hi,

    Did you make any changes in your form before the template messes up? 

    You can try to create your email notification. Delete the existing notification and create a new one. This normally fixes the problem.

    If not, please let us know so we can further assist you.

     

  • Profile Image

    Answered by jackmcguff on May 11, 2017 at 10:43 PM
    Sorry, what do you mean by create a new notification?
    Thanks
    Jack McGuff IV
    Petrochem Retirement Advisors
    415 N 10th St
    La Porte, TX 77571
    346-222-7948
    McGuff Financial
    5208 Broadway
    Suite 204
    Pearland, TX 77581
    281-485-6900
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 11, 2017 at 10:52 PM

    Sorry, what I mean is create a new notification and here's a guide for that.

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Visual guide:

  • Profile Image

    Answered by jackmcguff on May 12, 2017 at 07:43 AM
    Thank you Elton I will try this today when I get to the office.
    Jack McGuff IV
    Petrochem Retirement Advisors
    415 N 10th St
    La Porte, TX 77571
    346-222-7948
    McGuff Financial
    5208 Broadway
    Suite 204
    Pearland, TX 77581
    281-485-6900
    ...
  • Profile Image

    Answered by jackmcguff on May 12, 2017 at 10:43 AM

    The configurable lists are coming in all scrambled like this... do you know how to fix this?
    Thanks a million
    Jack McGuff IV
    Petrochem Retirement Advisors
    415 N 10th St
    La Porte, TX 77571
    346-222-7948
    McGuff Financial
    5208 Broadway
    Suite 204
    Pearland, TX 77581
    281-485-6900
    ...
  • Profile Image

    Answered by jackmcguff on May 12, 2017 at 10:43 AM
    As opposed to this
    Jack McGuff IV
    Petrochem Retirement Advisors
    415 N 10th St
    La Porte, TX 77571
    346-222-7948
    McGuff Financial
    5208 Broadway
    Suite 204
    Pearland, TX 77581
    281-485-6900
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 12, 2017 at 11:14 AM

    @jackmcguff 

    Sorry, we could not see images in your reply. Our forum does not accept image attachments.

    Can you please upload the images in your thread here? https://www.jotform.com/answers/1142651. Use the image uploader.

    We'll await your reply.

     

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 12, 2017 at 11:16 AM

    By the way, did you already recreate your email notifications?