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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account has been over quota after making payment

    Asked by zalfiera on May 11, 2017 at 10:49 PM

    hi team,

    i have made a payment to upgrade my space. however my form still showed OUT OF QUOTA and not able to use it.

    please check and fix it at the soonest!


    username: zalfiera

    payment date: May 9, 2017

    upgrade plan : $5/month



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    JotForm Support

    Answered by candy on May 12, 2017 at 02:01 AM


    As far as I check, you have a STORAGE plan. Your upload limit is 100 MB in the Storage plan as you can see the screenshot below:

    However, you have 102.61 MB upload in your account. This is the reason why your account has been over quota.

    You can download your submissions and then delete the submissions with their uploads from your account. Or, you can consider upgrading your account to Bronze plan. Please find the pricing page at the following link: https://www.jotform.com/pricing 

    Please do not hesitate to contact us.