What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Safari browser customers having trouble with our form

    Asked by thebells14 on May 12, 2017 at 02:29 PM

    We've had 3 customers in past 2 days tell us that they are unable to submit our order form when using safari.  Is there a solution for this?

    Thanks and please advise.



    Page URL:

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    JotForm Support

    Answered by Nik_C on May 12, 2017 at 03:43 PM

    I checked your form and there is a greater issue there and it is a collecting of the credit card information which is against our Terms of use:

    Your account us temporarily disabled since you have to remove those fields and use one of our Payment integrations.

    Please get back to us once you do and we will re-activate your account.

    And, by the way, I was able to submit your form from the Safari browser so if the issue persists after these changes, please let us know.

    Thank you for your understanding.

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    Answered by thebells14 on May 12, 2017 at 04:43 PM
    How am I supposed to take orders from my clients if they can't provide
    payment details? The link you sent did not work, it took me to some
    phishing banned site.
    Please advise ASAP!!!
    Jay Bell
    3402 Oakcliff Rd
    Atlanta, GA 30340
    Read about us on FoxNews.com:
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    JotForm Support

    Answered by Kiran on May 12, 2017 at 06:07 PM

    I have checked your form and see that the credit card fields are removed from the form. In order to receive any payments from your users, it is required to integrate one of the payment methods on the form. Here is the link that helps in integrating payment fields to your form.


    Let us know if you need any further assistance. We will be happy to assist.