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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not getting the form email when someone submits the form

    Asked by AnnieAllenPhotography on May 13, 2017 at 05:09 AM


    the problem has come back. you helped me fix this before.

    when customers use my form and press submit it doesn't come through to my email again - annie.allen@hotmail.com


    their forms are getting lost somewhere. is my email detached again?



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    JotForm Support

    Answered by Welvin on May 13, 2017 at 08:45 AM

    Your email address has been placed on our bounce list again. The same reason below:

    annie.allen@hotmail.com is IN Remove the bounce list 

    Reason(s) : smtp; 550 SC-001 (SNT004-MC4F9) Unfortunately, messages from

    It says that we are blocked. I've fixed this to our end. You can prevent this from happening again in the future by doing the following:

    1. Add noreply@jotform.com to your safe sender or contact list.

    2. Add jotform.com to your safe domain list.

    In Hotmail website, go to the following:

    Settings > Options > Mail > Junk Emails > Safe Sender > Add noreply@jotform.com > Save: