I am not getting the form email when someone submits the form

  • Profile Image
    AnnieAllenPhotography
    Asked on May 13, 2017 at 05:09 AM

    hi

    the problem has come back. you helped me fix this before.

    when customers use my form and press submit it doesn't come through to my email again - annie.allen@hotmail.com

     

    their forms are getting lost somewhere. is my email detached again?

     

    thanks

  • Profile Image
    Welvin
    Answered on May 13, 2017 at 08:45 AM

    Your email address has been placed on our bounce list again. The same reason below:

    annie.allen@hotmail.com is IN Remove the bounce list 

    Reason(s) : smtp; 550 SC-001 (SNT004-MC4F9) Unfortunately, messages from

    It says that we are blocked. I've fixed this to our end. You can prevent this from happening again in the future by doing the following:

    1. Add noreply@jotform.com to your safe sender or contact list.

    2. Add jotform.com to your safe domain list.

    In Hotmail website, go to the following:

    Settings > Options > Mail > Junk Emails > Safe Sender > Add noreply@jotform.com > Save:

    https://outlook.live.com/owa/?path=/options/safesenderslist