- AnnieAllenPhotographyAsked on May 13, 2017 at 05:09 AM
the problem has come back. you helped me fix this before.
when customers use my form and press submit it doesn't come through to my email again - firstname.lastname@example.org
their forms are getting lost somewhere. is my email detached again?
- JotForm SupportWelvinAnswered on May 13, 2017 at 08:45 AM
Your email address has been placed on our bounce list again. The same reason below:
email@example.com is IN Remove the bounce list
Reason(s) : smtp; 550 SC-001 (SNT004-MC4F9) Unfortunately, messages from
It says that we are blocked. I've fixed this to our end. You can prevent this from happening again in the future by doing the following:
1. Add firstname.lastname@example.org to your safe sender or contact list.
2. Add jotform.com to your safe domain list.
In Hotmail website, go to the following:
Settings > Options > Mail > Junk Emails > Safe Sender > Add email@example.com > Save: