I forgot to add an email field in the form and I need to find a way to contact the submitters

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    Asked on May 13, 2017 at 07:05 AM


    I made a big mistake and I let a booking form(réservation rapide) on the web for two days without asking communication details

    so these two days I had two submissions but I can not communicate with them because they didn't send any email or name or telephone number could we get something done to find them?


    Kotis Ioannis

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    Answered on May 13, 2017 at 09:34 AM

    I have forwarded this to our EU team for data verification. They should be able to look this matter for you. You seem to have a text area field in the form. Is that a message area? Did you check the field for any useful information to contact the submitter? 

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    Answered on May 13, 2017 at 03:00 PM

    I checked your submission but there is nothing there to help us find out who submitted the form, the only real information is IP address, but that's a long shot to find someone, I could only find that one user is from England and the second one is from Switzerland,  you can check here https://www.iplocation.net/.

    Let us know if we can be of any additional assistance.

    Thank you!


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    Answered on May 13, 2017 at 11:43 PM
    Στις 2017-05-13 16:34, Jotform έγραψε: