What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    There are two responses that show up on the new submission form that I get but they do not show up on the form that the people who filled it out get

    Asked by kbkmark on July 17, 2012 at 02:03 PM

    See attached image of both Email confirmations.

    Page URL:

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    Answered by robburley on July 17, 2012 at 02:43 PM
    I am also experiencing this problem with the date and time sections on my form.
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    JotForm Support

    Answered by Mike_T on July 17, 2012 at 05:26 PM


    This is caused by wrong field {tags} on your Autoresponder.

    Here is your Notification body with correct {requestedDate} and {requestedTime} tags.

    While your Autoresponder body is missing these tags. It has a {requestedDatetime} tag which is probably outdated one.

    In order to solve the problem, please re-create your Autoresponder, so that all the correct tags will be restored.


    Please create a separate thread about your issue, and let us know about affected form URL/ID.

    We would be happy to help.

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    Answered by kbkmark on July 17, 2012 at 05:31 PM

    Thank you Mike.  I'm all set now!

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    JotForm Support

    Answered by Mike_T on July 17, 2012 at 05:32 PM

    You are quite welcome!

    Thank you for using our services.