What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    you downgraded my account IN ERROR

    Asked by Brook on May 14, 2017 at 12:59 PM

     I entered my correct credit card number on Jott form on May 12 for this month's subscription fee and received an email on May 14 that my account had been downgraded .  Credit card number that you have on file is correct and has not expired. Please correct your mistake and reinstate every single one of my contracts !!!

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    JotForm Support

    Answered by Nik_C on May 14, 2017 at 02:57 PM

    We're sorry for this inconvenience, your account is active and on Bronze plan.

    And everything is fine now.

    We apologize again.

    Let us know if you have any further questions.

    Thank you!