You downgraded my account in error

  • Brookrobinson
    Answered on May 14, 2017 01:01 PM

     I entered correct credit card number that has not expired on Jott form on May 12  to pay this months subscription fee.  On May 14 I received an email from you that you downgraded my account .  You have a correct credit card number for me for a credit card account that has not expired, please correct your mistake and reinstate all of my contracts  immediately !!!!

    Jotform Thread 1144224 Screenshot
  • John_Benson
    Answered on May 14, 2017 02:56 PM

    I can see that this is a duplicate thread. Please wait for our response on this thread:

    Also, reply there if necessary. Thank you.