Downgraded my account in error

 I entered correct credit card number that has not expired on my Jott form account on May 12 to pay this months subscription fee. 

 On May 14 I received an email that you had downgraded my account 

 You have a correct credit card number on file for me for a credit card account that has not expired .  Please correct your mistake immediately and reinstate all of my forms immediately !!!!

Sorry for the inconvenience. Upon checking your account it is under the Bronze plan now. 

Please reply on this thread if necessary to avoid confusion. Here's the link: https://www.jotform.com/answers/1144223

Thank you.