What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form History: Unable to revert form's previous state using the Revision History Tool

    Asked by rnils on May 14, 2017 at 07:12 PM
    I have noticed the revisions history to take my form back to a previous state, but that also doesn't work!!!!!!!!!!!!!!!!!!!!! This is the 5th thing in as many days that has caused issues, it's embarrassing!!
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    JotForm Support

    Answered by jonathan on May 14, 2017 at 07:44 PM

    I think it was the form using encryption that was causing Revision History tool to fail.

    I suggest you turn OFF encryption in the form first before you revert it to previous versions using Revision History tool.

    Let us know if this did not resolve the issue.

     

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    Answered by MedCo on May 14, 2017 at 07:50 PM

    Turning off encryption then made it not possible to view my encrypted submissions, even after turning encryption back on, so it created a new issue

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    JotForm Support

    Answered by Chriistian on May 14, 2017 at 09:12 PM

    @Medco, 

    I can see that you have also an issue about the Encrypted Form. Please follow up the thread: https://www.jotform.com/answers/1144368 that we have opened for you so that we can address your concern properly.

    Regards.