What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Refund Request

    Asked by storyevents on May 15, 2017 at 07:44 AM

    Hi JotForm,


    I cancelled my jot form subscription last week but have already paid for May. As this is an account I will start and stop when I need it are you able to refund or part refund me for the May monthly subscription as I will not be using it in May?


    I look forward to hearing from you.


    Kind regards,


    Clare McAndrew



  • Profile Image
    JotForm Support

    Answered by Chriistian on May 15, 2017 at 08:10 AM

    Hi there,

    As per your request, I have refunded your unused amount ($13.54). Please allow 5-7 days for the refund to reflect on your credit card.

    You are now in Free plan.

    Let us know if you need further assistance.


  • Profile Image

    Answered by storyevents on May 15, 2017 at 08:43 AM
    Hi Christiian,
    Many thanks for your speedy response.
    All the best,
    Clare McAndrew | Marketing Manager
    T: 0207 870 9303
    M: 07500 900 276
    E: clare@storyevents.co.uk
    W: http://www.storyevents.co.uk
    This message is intended for the named recipient only. It may contain privileged and/or confidential information.
    If you are not the intended recipient, you must not copy, distribute or take any action in respect of it. If you have
    received this message in error, please telephone the sender. All material © Story Events Ltd 2015. Registered in
    England and Wales as Story Events Ltd. under company number 8344007 at 103 Charing Cross Road, London,
    WC2H 0DT.