What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Billing Question

    Asked by webkeeper on May 15, 2017 at 08:26 AM

    Good Morning,


    I received an email saying that there is an issue with my subscription payment, yet I don't see anything wrong within my account. We will begin using our Jotform's pretty frequently very soon. Can you please advise? I want to make sure all is good with the account.

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    JotForm Support

    Answered by liyam on May 15, 2017 at 08:50 AM

    Hello webkeeper,

    I checked your account and it is scheduled to be downgraded on May 21. Reason is the failed automated charge on your card. If you wish, you can just reupgrade your account by going to the pricing page and then clicking the subscribe button again.