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    Multiple attached files don't come through in form output

    Asked by waage on July 17, 2012 at 05:48 PM

    I tried using the "multiple attachment" setting but I get the following output.


    Problem:This is a test of the "Upload a File" option with multiple files.
    Attach: Add_INSTRUCTOR_COURSE_to_dropdown.jpg



    The form is "Clone of CLIC Problem Report"

    Page URL:

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    Answered by jeanettebmz on July 17, 2012 at 06:37 PM


    I just sent a test using FF and couldn't reproduce the error, can you please tell me if this happens in any browser in your side?

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    Answered by Steve Waage on July 17, 2012 at 07:20 PM

    I'm using Firefox.  I was sending to one of our Mailman lists clicstaff@lists.clic.edu ... let me set the form to send directly to my work gmail steve.waage@clic.edu ...

    Still doesn't work ... note that the attachments are not links just text.  The single file attachment does work but my users will want to attach multiple files.


    clone testing
    Login:  clone
    Module: Other
    Problem:There should be two files attached to this form.
    Attach: Steve_s_Ukulele.jpg

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    Answered by jeanettebmz on July 17, 2012 at 07:22 PM

    Did you recieve the files I sent to you (wallpapers?)

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    Answered by Steve Waage on July 18, 2012 at 12:06 AM

    I didn't see another message from you.


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    JotForm Support

    Answered by NeilVicente on July 18, 2012 at 08:40 AM


    This happens because your notification email is switched to "Text Mode". I went ahead and switched it back to HTML. Kindly do a test submit on your form then let us know if the problem still persists.


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    Answered by waage on July 18, 2012 at 10:38 AM


    The switch to html for notifications did the trick. 

    Thanks for your help!


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    Answered by jeanettebmz on July 18, 2012 at 06:07 PM

    Way to go Neil !