What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    submission email forwarding limitation using jotform builder

    Asked by jdlit1950 on July 17, 2012 at 06:10 PM

    Hello,  is there a limit on the amount of form results that i can email to someone?  it seems that not all of our forms are going to the desiginated person, ilvpaws@earthlink.net

     

    Can you help me solve this problem?  Thanks so much.

    Page URL:
    http://angelsinfurdogrescue.com/index.php?option=com_content&amp;view=<br/>article&amp;id=17&amp;Itemid=16

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 17, 2012 at 06:24 PM

    Your email address is in our mail server's bounce list due to the following reason:


    Reason(s) : 5.1.0 - Unknown address error 550-'ilvpaws@earthlink.net...User account is = overquota'

    I have already removed  this address from the bounce list. However, you will need to coordinate with your hosting provider to prevent this from happening again.

    Kindly show them the exact text (reason) above.

    Let us know if there's anything else you need.

  • Profile Image

    Answered by jdlit1950 on July 17, 2012 at 07:21 PM
    Thanks so much... yes,,,, her email account is always full, maybe I'll change to mine... Why can we not print out only a certain amount?
    Thanks.,
    Janet
  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 17, 2012 at 08:48 PM

    Why can we not print out only a certain amount?

    Can you please explain the question above?

  • Profile Image

    Answered by jdlit1950 on July 17, 2012 at 09:02 PM
    I try to print out the form results and get this message, that "I'm at my limit and can't print anymore."
    Sorry for not being clear. Thanks
  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 17, 2012 at 09:17 PM

    Where did you get that message?

    Are you trying to print from within JotForm, or from your email client?

  • Profile Image

    Answered by jdlit1950 on July 17, 2012 at 09:36 PM
    From Jot Form
  • Profile Image

    Answered by jeanettebmz on July 17, 2012 at 11:47 PM

    Can you please explain if the message is gotten from within the submission view?

    Try to download the csv or Excel file and print them from there

  • Profile Image

    Answered by jdlit1950 on July 18, 2012 at 12:27 AM
    Hi,
    My mistake. I was trying to forward an email to the one whose mailbox was full and got the error. I wasn't trying to print, but forward. Here's the message I got after forwarding three forms.
  • Profile Image

    Answered by jeanettebmz on July 18, 2012 at 12:31 AM

    So does that mean the issue is not related to Jotform? If you tried to paste an image, it didn't come through. You would need an image repository to upload the image and then generate the URL that you can paste here.

    Simply browse your picture, click on SEND and then copy the URL that generates

  • Profile Image

    Answered by jdlit1950 on July 18, 2012 at 11:51 AM
    No the problem is related to jot form. I get that message when I try to forward a submission to an email address. I'm only allowed to forward like 3 submission before I get that message.
    Thank you so much for your help.
  • Profile Image
    JotForm Support

    Answered by jonathan on July 18, 2012 at 07:12 PM

    @jdlit1950

    Hi, the limitation message happens only within the hour. You can try again after some time.

    Please check this thread, as it has similar scenario and detailed explanation about it.

    Please inform us if you require further assistance.

    Thanks.

  • Profile Image

    Answered by jdlit1950 on July 18, 2012 at 07:34 PM
    Thank you so much for your help.