What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Information Security

    Asked by acarlosaquino on May 15, 2017 at 02:25 PM
    Good afternoon.I would like to know the address with street, neighborhood, city and country that your server gets installed. Also, I'd like to know how the data we store On your server are protected against leaks.

    Best regards.

    Cassio
    Best regards
    Best regards
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    JotForm Support

    Answered by david on May 15, 2017 at 03:23 PM

    The forms and submissions are transmitted securely with a 256 bit high-grade encryption. You can also log into JotForm site securely and download your submission reports over a secure connection using https://www.jotform.com

    We provide a very high security through out our hosting provider's servers for stored data. We have a very powerful cloud of servers in SSAE16 Audited facilities which provides security protection against malicious attacks like SQL injection and denial of service (DOS) attacks. 

    All our form are by default secure: https://www.jotform.com/blog/175-All-Forms-are-Now-Secure-by-Default-The-SSL-Limits-on-Free-Accounts-are-Lifted- 

    JotForm data centers are located in the US and Germany. We have 2 data centers in the US (Texas and Virginia) and 1 data center in Germany.  More information on the U.S. data centers:

    -Incero Data Center located in Dallas, TX. Official website here: http://incero.com/about 

    -AWS US East located in Northern Virginia. Official website here: https://aws.amazon.com/about-aws/globalinfrastructure/?nc1=h_l2_cc