What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my form does not submit?

    Asked by pointeforms on May 15, 2017 at 07:57 PM

    Hello,

    I am still having trouble.  I believe the form is built correctly, as it funtions fine in form preview.  But I believe there is a problem with/how to publish it.    

    When I try to use it live, I am unable to use it.  If I email the link, and then try the form from an emailed link, Then I can fill the form out, but I am unable to submit the form.   

     

    Please help, as I am anxious to start using jotforms!  :)

    Thanks!!!

     

    Greg

    Page URL:
    https://form.jotform.us/71316152230139

  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 15, 2017 at 11:19 PM

    I was checking your form, but I cannot replicate the mentioned issue on my end, I have filled it out and it worked when I clicked on the submit button. 

    Are you still experiencing the issue on your end? 

    I have cleared your forms cache now, could you please check and let us know if you can still replicate the problem. 

    If possible, please check the web console in order to find if there is any error displayed. The keyboard shortcuts below will help you getting the console: 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J

     

    Firefox:

    Windows: Ctrl+Shift+K

    Mac: Command+Option+K

    This guide will help you posting the screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum 

    We will wait for your response.