What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Change email address for monthly invoices

    Asked by Micheal Kisler  on May 16, 2017 at 09:22 AM

    The person that originally setup our account is no longer working for us. The monthly invoice is sent to his email: wilsont@emsa.net and I need to know how to get it go to a new email address: munnl@emsa.net or to my email address: kislerm@emsa.net any help will be greatly appreciated.

  • Profile Image
    JotForm Developer

    Answered by Helen on May 16, 2017 at 10:22 AM

    Hello Micheal,

    Thank you for contacting us.

    Firstly, I have checked your e-mail address that "wilsont@emsa.net" and found the user "wilsont". However, this user is FREE.

    I have checked the e-mail on payment logs and found the user that "emsaclinical" and it is probably your account.

    I have changed the e-mail address from "wilsont@emsa.net " to new e-mail address that "munnl@emsa.net ".The invoice will send to this e-mail address anymore.

    Please let us know if you need any further assistance.