Will I still access the forms shared with me after I upgrade my account?

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    Asked on May 16, 2017 at 12:52 PM


    I am a sub user of an account and have forms that are shared with me. Can you advise if I upgrade my account will these still be accessible?  And if so, can I transfer ownership of these shared forms to me or copy them to my account?

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    Answered on May 16, 2017 at 01:18 PM

    Yes, you will still have access to your sub-account user status when you upgrade your account, and as a result you will still be able to access the forms that are shared with you.

    As to transferring ownership of these shared forms, we can perform that, provided that the owner of the forms makes the request (for security reasons) and lists the forms to be transferred and the account that should receive them. We will then handle it ASAP.

    I hope this helps. If you need further assistance please let us know. Thank you.