What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Salesforce Fields Not All Showing Up in Jotform

    Asked by homeownersoon on May 16, 2017 at 05:28 PM

    Good Day,

      I was able to See and Map ALL Fields I created in salesforce for this form:

    https://hosinvestors.com/sign-up/

    but when I went to create further fields in Salesforce for mapping for this form:

    https://homeownersoon.com/rent-to-own-pre-qualifier

    I was unable to see the new custom fields I created in salesforce from within Jotform Salesforce Integration section. 

    I have tried many of the solutions within the forms but have not been able to find a solution or change the problem in any way...

    What sort of things could possibly prevent the salesforce fields from showing up in Jotform for mapping? 

    Can you help me rule out all possibilities? Right now I have nothing left to go on...

    I have tried the following:

    Reset the security token several times

    Remove and Add the integration again several times

    The fields just do not show up to be selected.

    Named the Fields the same

    I spent 45 min on the phone with Salesforce and they check everything out on their end and all was well. 

    Is there possibly a problem with the Salesforce Integration APP in Jotform as I see many people having the same problem. 

    Really Hoping we can get this working.

    Spence

    Page URL:
    https://homeownersoon.com/rent-to-own-pre-qualifier

    Screenshot
  • Profile Image
    JotForm Support

    Answered by jonathan on May 16, 2017 at 06:07 PM

    Can you please confirm first that this is the form https://www.jotformpro.com/form/71347058983971 that have the issue.

    When I checked, Salesforce integration is not enabled on this form.

     

    Please re-integrate it first so we can check the field mapping issue you described.

  • Profile Image

    Answered by homeownersoon on June 09, 2017 at 09:54 AM

    Hi,

      I have solved the mystery. The trick is to make sure all jotform fields are text based (as opposed to the prefab fields such as address). All dropdowns can be mapped to picklists in salesforce. I stuck to text based and dropdowns and it worked. I also stayed away from using Numbers and Symbols since there was a warning in salesforce about using numbers.

    Thanks hope this helps someone.