JotForm says I received a payment but the payment didn't go through

  • Profile Image
    wdesarno
    Asked on May 17, 2017 at 01:40 AM

    I connected my Square account to JotForm and have two clients that submitted payments through the form but they did not go through.

    JotForm says the payment was successful, but my client's card was never charged. 

    I contacted Square and they show that JotForm was successfully integrated with my Square acct, but they see no record of a payment (just like my client sees no record of a payment.) 

    The only place who says a payment went through is JotForm. 

    Here is a record of they payment in question. Can you help me figure this out? 

    Total: $200.00
    Transaction ID: db3d6148-5dc2-520c-4de8-811834680004


    ==Payer Info==
    First Name Michael
    Last Name Wimsatt
    E-Mail kathy.tuznik@gmail.com

     

  • Profile Image
    seth
    Answered on May 17, 2017 at 04:00 AM

    Hello,

    Your question was answered on this thread:

    https://www.jotform.com/answers/1144839

    Please follow up there.

    Thank you.