What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am unable to create a PDF version of my form.

    Asked by Larysa2302 on July 18, 2012 at 12:22 PM

    When I click on "create PDF form" in "My Forms", I receive an error message saying that there is an error (HTTP 500). I have attached a screenshot of the error page.

    Please can you tell me how to generate a pdf version of my form?

    Thanks

    Lara

    Page URL:
    http://form.jotformeu.com/form/21792220316345

    Screenshot
  • Profile Image

    Answered by ItalyTech on July 18, 2012 at 12:40 PM

    Hi, thanks for reporting us this issue. I've tried on my side and I can reproduce similar issue too.

    I forward your report to our developer. We let you know soon as possible.

     

    Thanks.

    Alessandro

  • Profile Image

    Answered by Larysa2302 on July 19, 2012 at 05:42 AM

    Any news regarding the problems with creating a PDF version of my form? I am still unable to do this

    Many thanks

    Lara

  • Profile Image

    Answered by ItalyTech on July 19, 2012 at 06:46 AM

    Hi Lara,

     

    unfortunatly we don't have any news at reguard. But I can see that one of my collegue are working to fix this issue.

     

    We must wait.

     

    Thanks for understanding.
    Alessandro 

  • Profile Image

    Answered by Larysa2302 on July 19, 2012 at 07:18 AM

    Allora, pazienza....

    I will wait to hear when the issue has been fixed. Does this affect all users or just me?

    Thanks

    Lara

  • Profile Image
    JotForm Support

    Answered by idarktech on July 19, 2012 at 07:20 AM

    @Lara,

    Please redownload again this time. It should be fine now. Thanks!

  • Profile Image

    Answered by ItalyTech on July 19, 2012 at 07:34 AM

    Lara, ma sei italiana ? :D sono italiano anche io :)

  • Profile Image

    Answered by Larysa2302 on July 19, 2012 at 07:54 AM

    I've just created a PDF of my form - so seems to be working fine now - thanks for fixing the bug.

    No, non sono Italiana; ma anni fa ho lavorato in Sardegna, quindi ho dovuto imparare almeno qualche parole :)

    Mille grazie

    Lara

  • Profile Image
    JotForm Support

    Answered by idarktech on July 19, 2012 at 08:11 AM

    Glad to hear it's working now. Thanks for your patience and for updating us.

    Have a pleasant day!