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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    V4: Unable to disable "Create Stripe Customer After Submission" option of Stripe payment tool.

    Asked by paddling on May 17, 2017 at 12:00 PM

    When using the Stripe integration, I change the setting in the additional gateway settings for Create Customer After Submission to be NO.  I can save the change and after a while (the next day for sure), the setting always reverts back to Yes.  




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    JotForm Support

    Answered by ashwin_d on May 17, 2017 at 01:14 PM

    Hello paddling,

    I'm sorry for the trouble caused to you. 

    I did test this issue and I am able to replicate it. I am reporting this to our backend team. We will get back to you as soon as we have any update from them.

    For now, I have opened your form in V3 editor and disabled the "Create Stripe Customer After Submission" option in Stripe payment tool.

    Thank you!

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    JotForm Support

    Answered by NeilVicente on May 19, 2017 at 02:52 PM

    This is now fixed. You may now set the "Create Stripe Customer..." option and it will be saved permanently.

    Hope this helps.

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    Answered by paddling on May 19, 2017 at 02:59 PM

    Great thanks!