I already upgraded

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    Steele03
    Asked on July 18, 2012 at 02:10 PM

    I upgraded my account last month to enterprise but now it is saying I am out of space again 

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    gori-mathew
    Answered on July 18, 2012 at 03:02 PM

    Hi ;

    I confirmed that you made payments yesterday, but your form submissions are more than 1000 allocated for premium account , this is a reason why account is scheduled for downgrade.

    I have reset your form quota and your account should be fine now. We can only do this once. Keep enjoyng jotform and thanks for being our customer!

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    Steele03
    Answered on July 18, 2012 at 03:07 PM

    Thanks for that -- I actually upgraded to the Professional version last month but for some reason it reverted back. I already created another account at Professional level and imported my form so we are good to go.

    Thanks for your help!

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    ItalyTech
    Answered on July 18, 2012 at 03:09 PM

    Hi,

     

    I'm happy to see you've solved :)

     

    Thanks for using JotForm.

    Alessandro