What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I already upgraded

    Asked by Steele03 on July 18, 2012 at 02:10 PM

    I upgraded my account last month to enterprise but now it is saying I am out of space again 

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    Answered by gori-mathew on July 18, 2012 at 03:02 PM

    Hi ;

    I confirmed that you made payments yesterday, but your form submissions are more than 1000 allocated for premium account , this is a reason why account is scheduled for downgrade.

    I have reset your form quota and your account should be fine now. We can only do this once. Keep enjoyng jotform and thanks for being our customer!

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    Answered by Steele03 on July 18, 2012 at 03:07 PM

    Thanks for that -- I actually upgraded to the Professional version last month but for some reason it reverted back. I already created another account at Professional level and imported my form so we are good to go.

    Thanks for your help!

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    Answered by ItalyTech on July 18, 2012 at 03:09 PM

    Hi,

     

    I'm happy to see you've solved :)

     

    Thanks for using JotForm.

    Alessandro