What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving any completed forms

    Asked by kib647 on May 17, 2017 at 03:58 PM

    For the last 3 weeks I have not received any completed forms.  When I tried to log in I got a message that we were on the Bounce List.  What does that mean.  Our email address has not changed.

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    JotForm Support

    Answered by jonathan on May 17, 2017 at 04:36 PM

    We apologize for any inconvenience caused. Your email was previously in bounce list.

    It was the reason you were not getting email notice from form submissions previously.

    But I see now that the email was already removed from the blocked list. New incoming email should now be getting through.

    Please let us know if issue still persist.