I'm getting a security error when accessing the form

  • Adspread
    Asked on May 18, 2017 at 9:05 AM

    Hi Jotform,

    Are you having security problems?

    In the attachment is what I get when I click the URL to my form at https://form.jotform.com/61985870583168

    Also, I embedded the form on my site, but it seems to have disappeared: http://www.AltArrival.com

    --Keith

    Jotform Thread 1148082 Screenshot
    Page URL: http://www.AltArrival.com
  • aubreybourke
    Replied on May 18, 2017 at 10:03 AM

    Just looking at this now. I can confirm I am getting the same behavior here.

    Im getting a security error when accessing the form Image 1 Screenshot 30

     

    However I notice on other subdomains encryption is working properly (for example the european site)

    Im getting a security error when accessing the form Image 2 Screenshot 41

  • aubreybourke
    Replied on May 18, 2017 at 10:06 AM

    Just looking at the certificate. It has not expired yet. So the certificate looks valid.

    Im getting a security error when accessing the form Image 1 Screenshot 20

  • aubreybourke
    Replied on May 18, 2017 at 10:13 AM

    The verified by field says "Not specified". Not sure what is causing this.

  • Welvin Support Team Lead
    Replied on May 18, 2017 at 10:14 AM

    No, it's not a system issue. It's just an unsecure Google Font URL that is part of the Dark Atom theme. 

    Im getting a security error when accessing the form Image 1 Screenshot 20

    This was fixed a few months ago, so all you need to do is to re-apply the theme in the form builder. @Keith, I did it for your form. You shouldn't see the error this time.