What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form disabled?

    Asked by aprior1982 on May 18, 2017 at 03:05 PM

    I really need someone to contact me as soon as possible! Last time I sent you people a message I did't hear back until 2 weeks later and by that time I had re-created a new form and that solved my problem.  But this time when I did that for the form I am having trouble with, it still says form not found form is disabled. Why? 


    Please this is for a charity event and we have a lot of people about to spend a lot of money and it is imperative that we get this form working asap


    Amanda Prior



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    JotForm Support

    Answered by AIDAN on May 18, 2017 at 03:45 PM

    I have checked your account and found that it got suspended because of a form that you have now deleted (form ID 71107160169147).

    As you will not be using this form anymore, I have re-activated your account. Your forms should be working properly now.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you need further assistance please let us know. We will be happy to help. Thank you.