What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    UTM tracking is not working on our form

    Asked by davidwerner on May 18, 2017 at 05:04 PM

    The UTM campaign name and source are set up as fields although the information is not pulling through. Our UTM links are correct and have worked in the past. 

    Page URL:
    https://www.hopskipdrive.com/driver-sign-up/#signup

  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 18, 2017 at 07:00 PM

    I have checked on your submissions and I see all the UTM fields empty, it seems like you have your script to fill these UTM fields on your form; however, seems like it does not fill the fields.

    Could you please check your code? 

    After checking your code and ensured your UTM fields are filled, if you're still not receiving such info on your form submissions, please let us know. 

    Also, do note that you may need the pre-population method on your form, since you're using the iFrame method you can only generate the pre-populated link and use this link in your iFrame. 

    Prepopulating-Fields-to-Your-JotForm-via-URL-Parameters