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  • Profile Image

    How to stop the automatic calculation/field population from preventing entry changes

    Asked by childrenshealing on May 18, 2017 at 08:50 PM

    On my form, I am using the auto calculation for a field ("Total").  I think it may be preventing any changes being made by the user in the field used to calculate ("number of individuals").

    What I want to happen is that when someone enters the number of individuals they are registering for the event, a total is calculated and populated in the "total" field.  This happens nicely.  However, I noticed that if I type in a number for "number of individuals" and need to change it (as if the user mis-typed the number), it will not allow me to.  Is there a way to remedy this?

    The form is below (you will need to choose a payment method other than paypal to show the fields in question).

    Thank you.

    https://form.jotform.us/31546789234160

    Page URL:
    https://form.jotform.us/31546789234160

  • Profile Image
    JotForm Support

    Answered by jonathan on May 18, 2017 at 11:54 PM

    I am not able to fully understand the problem. I checked the form and I can see that the field TOTAL $: is a Read-Only field. So you cannot type on it.

     

    The field Number of Individuals is using calculation condition that affect TOTAL: $ field. If you change the value it will also change the TOTAL.

     

     

    Do you want the user to be able to type in value into TOTAL:$ field? Please provide more clarity and we will take a look.

     

     

  • Profile Image

    Answered by childrenshealing on May 19, 2017 at 08:43 AM
    New response received
    The issue is that once I put a number in the “number of individuals” field,
    it will not let me change that number. So, if I am filling out the form
    and I enter 10, if I realize I made a mistake and really wanted to enter
    11, it will not let me change it.
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on May 19, 2017 at 10:36 AM

    I cannot replicate this. The number field allows me to type and change the value. You have a limit in the field, to allow up to 20. You have to delete the entry if you wish to change it.

  • Profile Image

    Answered by childrenshealing on May 19, 2017 at 04:43 PM
    New response received
    It’s working for me now, too. Last night it wouldn’t allow me to delete
    the number once entered. Thank you for your attention to the issue, if it
    returns, I’ll let you know.
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on May 19, 2017 at 05:03 PM

    Thank you for updating us on the status and letting us know its working now. Contact us anytime should you need further assistance.