What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payments all going Incomplete

    Asked by hotstix on May 19, 2017 at 03:43 AM

    Hello please advise all payments are landing incomplete and we have to push them through. We are confirming through PayPal that the payments are complete. 

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    JotForm Support

    Answered by liyam on May 19, 2017 at 04:11 AM

    Hello hotstix,

    Can you try enabling the IPN on your Paypal account to see if the problem persists? Please check this guide to know how: https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account 

    Please keep us posted on this matter.