Conditional Coresponder E-mail

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    Asked on May 19, 2017 at 09:47 AM

    Hi Support Team,

    I'm somewhat confused with setting up the conditional formatting for triggering autoresponder e-mails.

    I have a condition set so that when a field is checked off to send email A, and when it is empty to send email B.

    But when it is checked it's sending both e-mails.

    When unchecked only sending e-mail B, which is what I want.


    Currently I only have 1 condition in place, stating if the box is checked off send the email A, but i tried adding another condition before saying that if it's empty to send out e-mail B, but the problem wasn't solved so I left it with only the first condition.


    Not sure what to do,




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    Answered on May 19, 2017 at 11:26 AM

    The way the form is currently set up, you would receive a notification email and an autoresponder email would be sent each time the form is submitted.  Then you have a conditional email that is sent only when your checkbox is checked.

    If you want an email to send when the box in empty, set up a condition as follows:

    When this condition is set up it does look to be working properly, the appropriate emails are sent when empty and when filled.  Here is my test form if you would like to test the autoresponders:

    If this is not the case on your end, let us know when you have set up the condition once again and we will be happy to have a look.