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    Submissions showing up as two (2) distinct .pdf files instead of one (1)

    Asked by bdabbs on May 19, 2017 at 09:52 AM


    This is not easy to explain so I will put some screen shots in to show my dilemma. 


    Explanation:  I integrated my form with Google Drive so that my .pdf uploads would go directly into a set folder in my Google Drive. 


    Issue:  When I open the folder, there are sub-folders:  

    Each sub-folder contains two (2) pdf files:

    ·                *pdf (1) = The actual uploaded document (1514611-Note.pdf)

    ·                *pdf (2) = A JotForm created pdf with the form information and a link to the actual uploaded pdf (2017-05-18      17:42.01.pdf).



    Goal:  I would like to get rid of the sub-folders and only have the actual uploaded document show in my folder.  I do not want to have to open individual folders.  I need to print or export in mass.  I can't do this if I have to open sub-folders every time I want to get to the uploaded pdf.

    Can anyone help me with this?


    Thank you in advance for your assistance,




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    JotForm Support

    Answered by david on May 19, 2017 at 11:33 AM

    The uploaded files are automatically added into the folder of the submission along with the PDF copy. If you'd like to save the files into a different folder or all in the same folder, unfortunately, it's not possible at this moment.