What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form says it's in restore mode

    Asked by kgarcia on May 19, 2017 at 05:09 PM

    My form says it's in restore mode, so it looks like my account was inactive for too long. Can you please reactivate my account?

    Also, if this happens in the future, is there a way to reactivate it myself, or do I have to contact support again?


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    JotForm Support

    Answered by AIDAN on May 19, 2017 at 06:01 PM

    I have checked your account and found that it was indeed dormant. I have re-activated your account so all your forms should be working properly now.

    Please note that re-activating a dormant account is only possible by contacting us.

    If you need further assistance please let us know. We will be happy to help. Thank you.