What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem with final form theme

    Asked by katieSCBC on May 19, 2017 at 06:38 PM

    Hi there.. I finished a form the other day and after I was done it was doing something weird near the bottom... idk if it's a glitch or something but it won't go away.. 

     

    What can I do to resolve?

    Screenshot
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    JotForm Support

    Answered by jonathan on May 19, 2017 at 09:17 PM

    I checked your form https://www.jotform.us/form/71377326393159 but the form theme look different from what you have.

     

     

     

    I think the screenshot image you shared is a glitch on the form theme you previously used.

    Please check your form https://www.jotform.us/form/71377326393159 again.

    Let us know if issue still persist.

     

     

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    Answered by katieSCBC on May 31, 2017 at 02:44 PM
    Hey there,
    Sorry for the delay…
    I ended up going with a different theme and layout..
    Except it also is coming out weird… see below
    There are two asterisks that float and then I hover over them it says “this label will not be seen on..”
    Can I get rid of this?

    ...
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    JotForm Support

    Answered by jonathan on May 31, 2017 at 04:42 PM

    Hi,

    You must be referring to the *Required field indicator on your form.

    Allow me some more time to check what was causing the issue. I'll be back shortly.

     

     

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    JotForm Support

    Answered by jonathan on May 31, 2017 at 04:48 PM

    I fixed it on your form by adding this CSS codes on the form.

    span.form-required {

        display:none !important;

    }

     

     

    Let us know if you need further assistance.

     

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    Answered by katieSCBC on May 31, 2017 at 05:43 PM
    Yes I did make those required fields… but it shouldn’t have that bubble when I hover, right?
    Thanks so much I look forward to hearing back!
    ...
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    Answered by katieSCBC on May 31, 2017 at 05:43 PM
    Where do I put that in the code?
    ...
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    JotForm Support

    Answered by jonathan on May 31, 2017 at 06:09 PM

    The custom CSS codes goes to Form Designer >>> CSS. See image below.

     

    I actually fixed it on your form https://www.jotform.us/form/71425474093154 already.

    Can you please test the form again. Let us know if not fixed.

     

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    Answered by katieSCBC on May 31, 2017 at 06:43 PM
    There is now a JotForm bar across the bottom once I embedded the new code
    ...
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    JotForm Support

    Answered by jonathan on May 31, 2017 at 07:03 PM

    That is about a different feature. We will resolve it separately here https://www.jotform.com/answers/1159863

    Thanks.