What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    User are having problems with our form, submit button not working

    Asked by chatfieldarts on May 20, 2017 at 11:42 PM

    We received notification on 5/20/17 at 9pm from a user that our form was not working for them. They completed all of the information and required fields and then when clicking on the submit button, it would not submit. I tested the form from the user standpoint and found that the same thing happened to me -- clicked the submit button and nothing would happen. No error message, no submission confirmation, nothing. Please advise / fix:

     
    Page URL:
    https://form.jotform.us/71047598851163

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    JotForm Support

    Answered by John_Benson on May 21, 2017 at 02:28 AM

    I did a test submission to your form and I was not able to replicate the issue. Here's the Thank You page of your form:

    I also cloned your form and it is working fine on my end. Please try updating your widget. See screen animation below:

    Please try it again and let us know if the issue persists. Thank you.