What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am unable to upgrade to higher plan.

    Asked by scottishEDGE on May 21, 2017 at 04:58 AM

    Hi there,

    I am out of space on the bronze package, but when I try to upgrade to silver, it just reverts back to bronze.

    Thanks,

    Jack

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    JotForm Support

    Answered by ashwin_d on May 21, 2017 at 08:05 AM

    Hello Jack,

    I have gone ahead and switched your subscription to silver monthly subscription plan. Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!